Last updated: July 10, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You (an authorized user/employee) to access the Service.
Application / Service means the software application named BirlaSugar Lab (built on the LitmusApp/LitmusWeb platform), used for sugar mill laboratory analysis, production monitoring, and reporting.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Vibrant IT Solutions Pvt Ltd, Gomti Nagar, Indira Nagar, Uttar Pradesh, India, the developer and operator of the Service.
Client Organization means the sugar mill/unit or company that has engaged the Service to manage its laboratory and operational data, and on whose behalf User Accounts are created.
Country refers to: Uttar Pradesh, India
Device means any device used to access the Service, such as a computer, cellphone or tablet.
Personal Data is any information that relates to an identified or identifiable individual.
Service Provider means any third party that processes data on Our behalf to help operate the Service (e.g. cloud hosting, notification, or secrets-management providers).
Usage Data refers to data collected automatically through use of the Service, such as page visits, request logs, and diagnostic data.
You means the individual employee, staff member, or authorized user accessing the Service on behalf of a Client Organization.
The Service is an internal business application used by authorized employees of sugar mills and related operational units to record and manage laboratory analyses (e.g. cane, hourly, two-hourly and daily analysis, massecuite, melting, molasses testing), production and stoppage records, weather data, vehicle and ledger entries, and to generate related reports. The Service is not directed at, and is not intended for use by, members of the general public.
When an Account is created for You, We collect:
The Service also stores operational and laboratory data entered by Users in the course of their work, such as analysis results, production figures, stoppage records, vehicle and weather records. This data relates to the Client Organization's operations and is generally not personal to individual Users, except where it records which User entered or approved a record.
Usage Data is collected automatically when using the Service, including IP address, browser type and version, pages visited, time and date of visits, and diagnostic/log data (recorded via request, security, performance, and exception logs, and Application Insights telemetry).
If You enable notifications, the Service registers Your device (via Firebase Cloud Messaging) to deliver alerts such as hourly analysis reminders or stoppage notifications. We store a device identifier/token for this purpose.
The Company may use Personal Data for the following purposes:
To provide and maintain the Service, including account access, role-based permissions, and monitoring of usage.
To manage Your Account: registration, authentication (including CAPTCHA-protected login), password reset, and email/mobile verification.
To send notifications: operational alerts (e.g. hourly analysis due, stoppage events) via email, SMS, or push notification to registered devices.
To generate reports: compiling data You and others enter into scheduled or on-demand reports (Excel/PDF) for the Client Organization.
For security and diagnostics: logging requests, errors, and performance data to maintain and secure the Service.
For other purposes: such as improving the Service's functionality and reliability.
We may share Your personal information in the following situations:
We do not sell Personal Data, and We do not share it with unrelated third parties for marketing purposes.
We retain Account and operational data for as long as Your Account is active and as needed to fulfil the Client Organization's operational and reporting requirements, and to comply with applicable legal, tax, or regulatory obligations. Logs and diagnostic Usage Data are generally retained for a shorter period, unless needed for security investigation or legal compliance.
Your data is processed on servers operated by or on behalf of the Company, which may be located outside Your specific state. We take reasonable technical and organizational measures (such as encrypted credential storage and access-controlled configuration) to protect data during processing and transfer.
We use measures such as salted password hashing, CAPTCHA-protected login, access-controlled connection/configuration files, and activity logging (log4net, Application Insights) to help protect Your data. However, no method of electronic transmission or storage is 100% secure, and We cannot guarantee absolute security.
The Service is intended solely for use by adult employees of Client Organizations in the course of their employment. It is not directed at, and We do not knowingly collect data from, children under the age of 13.
The Service may contain links to third-party websites not operated by Us. We are not responsible for the content or privacy practices of any third-party site.
We may update this Privacy Policy from time to time. Changes will be posted here with an updated "Last updated" date, and where appropriate, notified to You via email or a notice within the Service.
If you have any questions about this Privacy Policy, You can contact us: